{"id":2144,"date":"2018-11-21T09:21:08","date_gmt":"2018-11-21T09:21:08","guid":{"rendered":"http:\/\/deleg8te.com\/?p=2144"},"modified":"2018-11-22T14:06:44","modified_gmt":"2018-11-22T14:06:44","slug":"trust-virtual-assistants","status":"publish","type":"post","link":"http:\/\/deleg8te.com\/index.php\/2018\/11\/21\/trust-virtual-assistants\/","title":{"rendered":"Learning to Trust Virtual Assistants from Day 1"},"content":{"rendered":"<body><div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\"><\/div><p><\/p><span style=\"font-size: 14pt;\">You might feel a rush, through the hiring process. When you start to delegate and outsource, there\u2019s a validating feeling of being a real business owner.<\/span>\n<p><span style=\"font-size: 14pt;\">It\u2019s exciting, flipping through applications, interviewing potential virtual assistants, and finding the right people to level-up your business.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><strong>What happens after you hire your first virtual assistants?<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">The first few weeks should be the most difficult. You\u2019re signing contracts, setting up payment plans, delegating your primary tasks, and trying to create a rhythm with your virtual assistant.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">You learn what to expect from your virtual assistant. You evolve not only as a business owner but also as a leader, as you determine the best ways to communicate your needs to your team.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter wp-image-2153 size-full\" src=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?resize=960%2C640\" alt=\"\" width=\"960\" height=\"640\" loading=\"lazy\" srcset=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?w=1280 1280w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?resize=300%2C200 300w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?resize=768%2C512 768w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?resize=1024%2C682 1024w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/apple-1851464_1280.jpg?resize=1140%2C760 1140w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<h2>Remember that Virtual Assistants are Human<\/h2>\n<p><span style=\"font-size: 14pt;\">A crucial part of working with a virtual assistant is getting to know that person.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Remember, they\u2019re not bots or software that you can automate your business with. <strong>There is a living, breathing, idea-filled human being, behind the virtual assistant.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Understanding the strengths and weaknesses of each virtual assistant can help you decide who gets which task.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">My client started this blog with two virtual assistants.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">I\u2019m the content writer.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">His other assistant, Mae, works on scheduling the content and managing the social media accounts.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Before hiring us, he interviewed us individually, to get a feel for our experience and personalities.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">I\u2019m not knocking other virtual assistants, but sometimes potential virtual assistants will oversell their skillsets. Hopping on a quick phone call can reveal a lot about what the virtual assistant truly knows.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Do they speak from expertise and experience or are they making generalized statements without any substance? <strong>This initial phone call will give you that answer.<\/strong><\/span><\/p>\n<h2>First Impressions of the Virtual Assistants<\/h2>\n<p><span style=\"font-size: 14pt;\">Asking my client about his first impressions of me can help me restructure the way I present myself. Luckily for me, he felt exactly the way I wanted him to feel, while we were on the initial phone call.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">He felt that I am diligent, easy to talk to, and engaged in the conversation.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Most importantly, he felt comfortable, knowing in his gut that whatever his vision is, I\u2019m here to make it happen.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">So while we can call these gut feelings \u201csuperstition\u201d, it\u2019s critical that you feel right about whom you\u2019re hiring.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">They can have the best reviews and raving testimonials, but if you feel uncomfortable or not ready for that specific person, it\u2019s okay. You can move to a different virtual assistant who gives you a sense of ease.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Your virtual assistant should be a positive force in your workplace, not an added stressor.<\/span><\/p>\n<h2>Giving Virtual Assistants Space to Grow<\/h2>\n<p><span style=\"font-size: 14pt;\">Sometimes first impressions don\u2019t tell you everything, especially if the virtual assistant has a more introverted personality.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">For example, Mae is a fantastic virtual assistant who knows what she\u2019s doing. She\u2019s capable and shows expertise in her skill sets. Still, my client was concerned that she lacked leadership or initiative.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">He was wrong.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">He came into this virtual assistance relationship thinking that he would have to hold her hand or micromanage what she did.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">In reality, Mae had her own ideas, and she wasn\u2019t afraid to pitch them. She\u2019s already taken the reigns several times and tried to go above and beyond what he asks for.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">His other reservations included her response times or whether he would be able to effectively communicate with her since she lives in the Philippines. There\u2019s a 12-hour time difference that could make it difficult from a delegation standpoint.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Due to the time difference, he needed to be more flexible with when he messaged her. He learned that she is extremely responsive, as long as he\u2019s writing to her during her office hours.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">It only took a few days for him to get learn the best practices of working with us.<\/span><\/p>\n<h2>Smooth Communication is Key when Working with Virtual Assistants<\/h2>\n<p><span style=\"font-size: 14pt;\">Aside from trust, communication creates strong working relationships. Communication should also be simple. Instead of giving your virtual assistant ten different places to receive instructions (Facebook messenger, texting, Slack, Voxer, all at the same time), <strong>it\u2019s worth having one clear channel of communication.<\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">This creates a habit of expecting work to come from that channel.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">For us, we use <a href=\"https:\/\/www.zoom.us\/\">Zoom<\/a>, <a href=\"https:\/\/www.upwork.com\">Upwork messenger<\/a>, and <a href=\"https:\/\/trello.com\">Trello<\/a>.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">That\u2019s it.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Zoom is for interviews or meetings that are more effective through a voice chat.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter wp-image-2145 size-full\" src=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?resize=960%2C447\" alt=\"Zoom\" width=\"960\" height=\"447\" loading=\"lazy\" srcset=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?w=1335 1335w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?resize=300%2C140 300w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?resize=768%2C357 768w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?resize=1024%2C476 1024w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/Untitled.png?resize=1140%2C530 1140w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p><span style=\"font-size: 14pt;\">Upwork messenger takes the place of \u201ctexting.\u201d All instructions go through Upwork.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter wp-image-2146 size-full\" src=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/11.png?resize=805%2C581\" alt=\"Upwork\" width=\"805\" height=\"581\" loading=\"lazy\" srcset=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/11.png?w=805 805w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/11.png?resize=300%2C217 300w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/11.png?resize=768%2C554 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/><\/p>\n<p><span style=\"font-size: 14pt;\">Trello is where tasks and content management happens. We get an overview of all the moving parts within the business.<\/span><\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter wp-image-2147 size-full\" src=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?resize=960%2C437\" alt=\"Trello\" width=\"960\" height=\"437\" loading=\"lazy\" srcset=\"https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?w=1363 1363w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?resize=300%2C137 300w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?resize=768%2C350 768w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?resize=1024%2C467 1024w, https:\/\/i0.wp.com\/deleg8te.com\/wp-content\/uploads\/2018\/11\/12.png?resize=1140%2C519 1140w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<h2>Don\u2019t Overthink Trust<\/h2>\n<p><span style=\"font-size: 14pt;\">To wrap up this post, I asked my client where his level of trust was when it came to his virtual assistants.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">He said that he trusted us immediately. Others might believe that he\u2019s naive, trusting so quickly, but he thinks that people are innocent until proven guilty.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">If the work is executed correctly and the virtual assistants take responsibility for things that don\u2019t work out, the trust is there.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Want to keep up to date with how his business is progressing? Enter your e-mail address below, and we\u2019ll send new posts directly to your inbox.<\/span><\/p>\n<form style=\"border: 1px solid #ccc; padding: 3px; text-align: center;\" action=\"https:\/\/feedburner.google.com\/fb\/a\/mailverify\" method=\"post\" target=\"popupwindow\">Enter your email address:\n<p><input style=\"width: 140px;\" name=\"email\" type=\"text\"><\/p>\n<p><input name=\"uri\" type=\"hidden\" value=\"Deleg8te\"><input name=\"loc\" type=\"hidden\" value=\"en_US\"><input type=\"submit\" value=\"Subscribe\"><\/p>\n<p>Delivered by <a href=\"https:\/\/feedburner.google.com\" target=\"_blank\" rel=\"noopener\">FeedBurner<\/a><\/p>\n<\/form>\n<p><\/p>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>You might feel a rush, through the hiring process. When you start to delegate and outsource, there\u2019s a validating feeling of being a real business owner. It\u2019s exciting, flipping through applications, interviewing potential virtual assistants, and finding the right people to level-up your business. What happens after you hire your first virtual assistants? The first few weeks should be the most difficult. You\u2019re signing contracts, setting up payment plans, delegating your primary tasks, and trying to create a rhythm with your virtual assistant. You learn what to expect from your virtual assistant. You evolve not only as a business owner but also as a leader, as you determine the best ways to communicate your needs to your team. Remember that Virtual Assistants are Human A crucial part of working with a virtual assistant is getting to know that person. Remember, they\u2019re not bots or software that you can automate your business with. There is a living, breathing, idea-filled human being, behind the virtual assistant. Understanding the strengths and weaknesses of each virtual assistant can help you decide who gets which task. My client started this blog with two virtual assistants. I\u2019m the content writer. His other assistant, Mae, works on scheduling the content and managing the social media accounts. Before hiring us, he interviewed us individually, to get a feel for our experience and personalities. I\u2019m not knocking other virtual assistants, but sometimes potential virtual assistants will oversell their skillsets. Hopping on a quick phone call can reveal a lot about what the virtual assistant truly knows. Do they speak from expertise and experience or are they making generalized statements without any substance? This initial phone call will give you that answer. First Impressions of the Virtual Assistants Asking my client about his first impressions of me can help me restructure the way I present myself. Luckily for me, he felt exactly the way I wanted him to feel, while we were on the initial phone call. He felt that I am diligent, easy to talk to, and engaged in the conversation. Most importantly, he felt comfortable, knowing in his gut that whatever his vision is, I\u2019m here to make it happen. So while we can call these gut feelings \u201csuperstition\u201d, it\u2019s critical that you feel right about whom you\u2019re hiring. They can have the best reviews and raving testimonials, but if you feel uncomfortable or not ready for that specific person, it\u2019s okay. You can move to a different virtual assistant who gives you a sense of ease. Your virtual assistant should be a positive force in your workplace, not an added stressor. Giving Virtual Assistants Space to Grow Sometimes first impressions don\u2019t tell you everything, especially if the virtual assistant has a more introverted personality. For example, Mae is a fantastic virtual assistant who knows what she\u2019s doing. She\u2019s capable and shows expertise in her skill sets. Still, my client was concerned that she lacked leadership or initiative. He was wrong. He came into this virtual assistance relationship thinking that he would have to hold her hand or micromanage what she did. In reality, Mae had her own ideas, and she wasn\u2019t afraid to pitch them. She\u2019s already taken the reigns several times and tried to go above and beyond what he asks for. His other reservations included her response times or whether he would be able to effectively communicate with her since she lives in the Philippines. There\u2019s a 12-hour time difference that could make it difficult from a delegation standpoint. Due to the time difference, he needed to be more flexible with when he messaged her. He learned that she is extremely responsive, as long as he\u2019s writing to her during her office hours. It only took a few days for him to get learn the best practices of working with us. Smooth Communication is Key when Working with Virtual Assistants Aside from trust, communication creates strong working relationships. Communication should also be simple. Instead of giving your virtual assistant ten different places to receive instructions (Facebook messenger, texting, Slack, Voxer, all at the same time), it\u2019s worth having one clear channel of communication. This creates a habit of expecting work to come from that channel. For us, we use Zoom, Upwork messenger, and Trello. That\u2019s it. Zoom is for interviews or meetings that are more effective through a voice chat. Upwork messenger takes the place of \u201ctexting.\u201d All instructions go through Upwork. Trello is where tasks and content management happens. We get an overview of all the moving parts within the business. Don\u2019t Overthink Trust To wrap up this post, I asked my client where his level of trust was when it came to his virtual assistants. He said that he trusted us immediately. Others might believe that he\u2019s naive, trusting so quickly, but he thinks that people are innocent until proven guilty. If the work is executed correctly and the virtual assistants take responsibility for things that don\u2019t work out, the trust is there. Want to keep up to date with how his business is progressing? Enter your e-mail address below, and we\u2019ll send new posts directly to your inbox. Enter your email address: Delivered by FeedBurner<\/p>\n","protected":false},"author":1,"featured_media":2154,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[51,35,36,38,20],"tags":[21,22,39,23],"class_list":["post-2144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-business","category-leadership","category-outsourcing","category-virtual-assistant","tag-business","tag-entrepreneurs","tag-outsourcing","tag-virtual-assistant"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Learning to Trust Virtual Assistants from Day 1 - DELEG8TE<\/title>\n<meta name=\"description\" content=\"You might feel a rush, through the hiring process. 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